De-risking the Resale of Cybersecurity Services

Cybersecurity Reseller Services – The problem of cybersecurity increasingly demands a solution that is based on procuring cybersecurity managed and professional services. Software is then needed as a part of the service, on a SaaS basis, rather than on a single or multi-year licence. 

Existing cybersecurity resellers and MSPs sooner or later need to address these new customer requirements, by reselling services, since the costs of setting up their own 24/7 security operations centres (SOCs) are extremely prohibitive. 

 At the same time the need for a reseller to invest in its own technical support resource is reduced or even removed in this new managed services paradigm, so the barrier to entry is lowered and many other types of reseller can see the opportunity to branch into cybersecurity for the first time. 

 At the same time the need for a reseller to invest in its own technical support resource is reduced or even removed in this new managed services paradigm, so the barrier to entry is lowered and many other types of reseller can see the opportunity to branch into cybersecurity for the first time. 

“Titan Data Solutions distributes a complete family of cybersecurity service packages, including MDR and vulnerability management, from the leading vendors Alert Logic which has over 4,000 customers globally, and CREST-certified DigitalXRAID – both of which have SOCs in the UK.”

Keith Maskell – Head of Cybersecurity, Titan Data Solutions Ltd
Titan Data Solutions created the Titan Cybersecurity Centre within its distributor operation in order to make the resale of cybersecurity managed and professional services an attractive reality for resellers and MSPs of all sizes, within a carefully managed risk framework for the protection of all participants.

Contracts and Responsibility –  Leaders within resellers may well understand that purchase and sale contracts that are designed for products will not serve at all for services, and that to start reselling cybersecurity services without any contracts in place at all is just playing Russian roulette. However, when the pressure is on to sell, these points can be missed or insufficiently addressed. 

If the services are bought and resold, and the reseller or MSP takes responsibility for their delivery, then it is quite possible for that reseller to get into the legal firing line if an end-user later on thinks it has been damaged as a result of a failure in the service. 

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