Pre-Sales Support

TITAN Pre-Sales Support

  • Demonstration services for resellers and end-users
  • Reseller staff training
  • Not for resale (NFR) stock for demonstration purposes

End-User Engagement

TITAN End-User Engagement

  • We talk to end-users on behalf of the reseller
  • Your specialist account manager works hand-in-hand with the reseller and end-user
  • We facilitate vendor support directly to the end-user where required
  • We have product leasing and other financing options available to the end-user

System Design Services

TITAN System Design Services

  • Scoping out projects and infrastructure architecture
  • NAS services design, fit out and package management
  • Cost analysis and budget planning
  • Network infrastructure and topology design

On Hand Stock

TITAN ON Hand Stock

  • Warehousing in East London enabling UK mainland next day delivery and same day deliveries within M25 and Essex
  • Online tracking on all deliveries
  • 75% of our deliveries are plain labelled direct to end-users
  • The DPD Predict service provides deliveries timed to within one hour
  • Components are installed, configured and tested before shipping

24/7 Post-Sales Support

TITAN Post-Sales Support

  • 24x7x365 SLAs
  • Tailored response times and first line response
  • Full nationwide spares and repair service
  • Telephone and secure remote support
  • Hardware repairs in and out of warranty
  • Preventative maintenance service